Last updated: 02/10/2025
Welcome to Perfuminate (“we,” “our,” “us”). These Terms & Conditions (“Terms”) govern your use of our website www.perfuminate.com (“Website”) and the purchase of products listed on it.
By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
1. About Perfuminate
Perfuminate is an online perfume store based in Delhi, India, offering 100% authentic designer and Middle Eastern perfumes. We aim to provide our customers with quality fragrances at the best possible prices.
2. Use of the Website
• You must be at least 18 years old to make a purchase on our Website.
• You agree to use this Website only for lawful purposes and not for any fraudulent or unauthorized activity.
• You are responsible for maintaining the confidentiality of your account details, including your password.
3. Product Authenticity
We take pride in offering only genuine, sealed, and 100% authentic perfumes.
Perfuminate does not deal in counterfeit or replica products.
All products are sourced from trusted and verified distributors.
4. Orders and Payments
• All prices listed on the Website are in Indian Rupees (INR) and inclusive of applicable taxes, unless stated otherwise.
• Orders are processed only after successful payment.
• We accept payments through our secure payment gateway partner, PhonePe.
• Perfuminate does not store or have access to your payment details.
We reserve the right to cancel or refuse any order at our discretion (for example, due to stock unavailability, incorrect pricing, or suspected fraudulent activity). Any payment made will be refunded in such cases.
5. Shipping and Delivery
• Orders are shipped across India through trusted courier partners.
• Delivery timelines may vary depending on your location, product availability, and courier service.
• Customers will receive tracking details once the order has been dispatched.
Perfuminate will not be liable for delays caused by circumstances beyond our control (such as courier delays, strikes, or natural events).
6. Returns, Exchanges, and Refunds
Perfumes are considered hygiene-sensitive products, and therefore:
• Returns or exchanges are only accepted if you receive a damaged, defective, or incorrect item.
• Customers must inform us within 48 hours of delivery at [email protected], with photos or videos of the product and packaging.
• Approved returns must be in unused and sealed condition.
• Refunds (if applicable) will be processed to the original payment method within 7–10 working days after the returned product is received and verified.
Perfuminate reserves the right to deny any return request that does not meet the above conditions.
7. Pricing and Availability
We strive to ensure all information on our Website, including prices, is accurate.
However, errors may occur. In case of any pricing error, we reserve the right to correct it and cancel any affected orders after notifying you.
All products are subject to availability and may be discontinued or temporarily out of stock without notice.
8. Limitation of Liability
Perfuminate shall not be liable for:
• Any indirect, incidental, or consequential loss or damage arising from the use of our Website or products.
• Any allergic reactions or sensitivities caused by perfumes or ingredients.
• Any issues arising due to courier or third-party service providers.
Your use of our products and services is at your own risk.
9. Intellectual Property
All content on this Website, including text, images, product descriptions, logos, and graphics, is the property of Perfuminate.
You may not reproduce, distribute, or modify any content without our prior written consent.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our Website, you consent to our data collection and usage practices described there.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India.
12. Contact Us
For any questions, concerns, or feedback regarding these Terms, please contact us at:
📍 Perfuminate, Delhi, India