Last updated: 7th October 2025
At Perfuminate, we take great pride in offering 100% authentic and sealed perfumes sourced from trusted suppliers. Your satisfaction is important to us, and we aim to ensure every purchase meets your expectations.
As perfumes are hygiene-sensitive products, returns and refunds are accepted only under specific conditions described below.
1. Eligibility for Returns
We accept returns only if:
• You have received a damaged, defective, or incorrect product.
• You inform us within 48 hours of delivery by emailing [email protected] with supporting photos or videos of the product and packaging.
To qualify for a return:
• The product must be unused, unopened, and in its original sealed packaging.
• The return request must include your order number and a brief description of the issue.
2. Non-Returnable Items
For safety and hygiene reasons, we do not accept returns or exchanges in the following cases:
• If the perfume has been opened, tested, or used.
• If the original packaging, seal, or cellophane is tamperedwith or missing.
• If the return request is made after 48 hours of delivery.
• If the product was purchased during a clearance sale or marked as non-returnable on the website.
3. Return Process
Once your return request is approved:
1. You will receive return instructions via email.
2. Please pack the product securely in its original box.
3. We will arrange a reverse pickup through our courier partner (where available) or request you to ship it back to us.
Perfuminate reserves the right to reject a return if the item received does not meet the eligibility criteria above.
4. Refund Process
• After the returned product is received and inspected, your refund will be initiated within 7–10 working days.
• Refunds are processed only to the original payment method used at checkout.
• If you paid via Cash on Delivery (COD), we will issue the refund through a bank transfer or UPI after verification.
You will be notified via email once your refund has been processed.
5. Damaged or Incorrect Products
If you receive a damaged, leaking, or incorrect perfume:
• Please record an unboxing video before opening the package.
• Send the video and clear photos to [email protected] within 48 hours of delivery.
This helps us validate your claim quickly and arrange a replacement or refund without delay.
6. Order Cancellations
• Orders can be cancelled before dispatch only.
• Once shipped, the order cannot be cancelled.
• In case of a successful cancellation, refunds (if any) will be issued to the original payment method within 5–7 working days.
7. Contact Us
If you have any questions about our Return or Refund Policy, please reach out to us at:
Perfuminate, Delhi, India